For USIDA colleagues
Join the permit team
Everyone works within the same nationwide USIDA organization. Your assigned access determines which travelers, money and documents you can see. Pick whichever of these describes you.
You work at a branch counter
Your manager gives you a short branch code. Enter it with your USIDA work email and your access opens straight away — nothing to wait for.
Sign up with a branch codeYour manager invited you
Open the USIDA invitation email and click the link. It is tied to your work address, sets your password and opens exactly the access your manager chose.
I'll go and find the emailNobody has given you either
Create an account with your USIDA work email, then ask for access and say which USIDA team you're assigned to. A national admin confirms it, usually the same day.
Create an account and askWhat each person sees
Your role decides which pages appear in the console and which travelers you can open. Access is limited to the work assigned to your role and team.
National admin
Every USIDA operations team, nationwide
Runs the programme nationwide: sees every team's orders, money and settings, and sets what is shared across all USIDA teams.
- See and work orders in every region
- Approve, issue, print and post permits anywhere
- Finance for every region, settlements and promo codes
Operations manager
Their assigned operations team only
Manages an assigned USIDA operations team: their queue, their team, their money. Sees nothing belonging to another assigned team.
- Everything in their team's daily queue and approvals
- Issue, print, post permits and manage postage rates
- Their team's finance, settlements, till and reports
Counter staff
Their assigned team, day-to-day work only
Serves travelers at the counter and by phone: takes applications, checks documents, approves, prints and posts.
- Find applicants and take a counter application
- Check photos and documents, approve and issue permits
- Print booklets, buy postage and post permits
Read-only
Their assigned team, looking only
Can look at their team's work to answer questions or report on it, but cannot decide, charge or change anything.
- Look up applicants and see order progress
- See issued permits and the region dashboard
Already set up?
Sign in with your USIDA work email and we'll drop you on the right page for your role.